No products in the basket.
Introduction
Age of Awakening Ltd (AOA) and associated providers are committed to protecting and respecting your privacy. This Privacy Policy explains how information about you is collected and used by AOA when you use our website and, or connect with any of its offered merchant services (collectively known as the “Portal”)
Future Changes
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification)
We encourage you to review the Privacy Policy whenever you access the Portal to stay informed about our information practices and the ways you can help protect your privacy
Information we may collect from you
We collect certain information when you use the Portal and/or its related services, or if you have cause to contact us directly. Depending on your level of engagement within our Portal we may collect the following information.
- Personal Information: your name, date of birth, address, email address, phone number(s), financial and transaction details, personal description, photo id and other contact or identifying information you may choose to provide to us
- Use of the Portal: including your Internet Protocol (IP) address, the type of browser and device you use, pages viewed, links clicked, referrers, cookie details, merchant engagement requests and related call connection times and sequences, messages, content, reviews, testimonials and other information you may disclose to us whilst engaged through or in using the Portal or that which we are obligated to retain as part of our compliance requirements
- In addition, we will typically keep a record of any direct correspondence if you contact us
Use of Information
We will use information about you to:
- Provide and deliver the services you request
- Manage and enhance our service quality and customer satisfaction
- Process transactions
- Communicate with you to respond to your requests and queries
- Detect, investigate and prevent fraudulent or other illegal activities
- Comply with our legal and regulatory requirements
Lawful Basis for Processing
In general, AOA will process on the basis of:
- Consent: you have given clear consent for us to process your personal data for a specific purpose
- Contract: the processing is necessary to perform a contract with you
- Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests
- Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations)
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact information provided below
Individual Rights
Depending on where you are based, you may have the right to ask us to:
- Request access to your personal data
- Request rectification of your personal data
- Request erasure of your personal data
- Restrict processing of your personal data
- Object to processing your personal data
- Request transfer of your personal data
If you wish to exercise any of the rights set out above, please contact us using the contact information provided below. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure
Sharing of Information
We may share information about you as follows or as otherwise described in this Privacy Policy:
- In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation
- If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of the Platform
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company
- With your consent or at your direction, including if we notify you through the Platform or otherwise that the information you provide will be shared in a particular manner and you provide such information
- Third party service providers and our group companies who process your personal data on our behalf for the purposes set out in this policy
We do not sell your information to advertisers or other third-parties
Marketing
Email marketing is only sent if you have created an account and opted-in to receive newsletters
At any time you may opt out of receiving promotional emails by following the “unsubscribe” instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations
SMS marketing messages maybe sent when you use our services. To opt out of SMS marketing please call +44(0)7840 4032676
Retention periods
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements
If you have any questions about the retention of your personal data, please contact us using the contact information provided below
Security
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction
Where you use a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies
See how we use cookies and to enable or disable cookies in your browser by visiting our Cookie Policy.
Do Not Track
Currently the Portal does not respond to web browser Do-Not-Track signals
Third-Party Links and Content
The Portal may contain content maintained by third parties that we do not control. You should review the privacy policies of each website that you visit
Age Restrictions
Our Portal is available only for users over the age of 18. It is not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.
Contact Us
If you have any questions about this Privacy Policy, please contact us via
Email: admin@ageofawakening.co.uk or Telephone: +44(0)7840 403276
In writing too:
Data Protection
Age of Awakening Ltd
PO Box 73
Newport
NP20 2LH
Data Protection Authority
If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK’s Information Commissioner’s Office, as noted below:
www.ico.org.uk
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: +44(0)7840 403276